QUESTIONS ABOUT YOUR DELIVERY? WE’VE GOT YOU!

After checkout, we will send you an email confirming your order.

Please allow up to 5 business days for production before your item ships.

Once your item ships, you will be sent a tracking number. You may track your package here. Please allow 48 hours for your tracking information to be updated. Please allow up to 20 business days for delivery

Shipping times vary globally,

But are typically as follows:

USA: 12-20 business days
Canada: 10-20 business days
Australia & New Zealand: 20-25 business days
UK: 15-20 business days
Europe: 10-20 business days

Other destinations may require longer delivery times.

Tracking information may be unavailable in your home country. Please allow up to 35 business days for delivery.

Shipping Delays Please note that we do not have control over shipping delays.

If you have questions about your delivery status, please do not hesitate to contact us.

Possible reasons for delays include:

Parcel is awaiting customs inspection in your home country
Parcel is awaiting space availability on the shipping aircraft
Parcel simply needs time to go through the system – some cities take longer to process items than others Incomplete Address If an error such as an incomplete address is made during the input of your order in the checkout process,
 Pawtimistic has the right to charge a fee of $15.00 for all US orders and $20.00 for all International orders in the circumstance of a parcel requiring to be re-shipped.

Canada Post Strike In the event of a Canada Post Strike:

All Canadian orders will be processed, awaiting fulfilment when the shipping option becomes available. If you place an order with a Canadian Shipping Address, our support team will contact you via email for further instructions.

Please note, all wait times and delays that occurred as a result of the Canada Post Strike does not fall within the allowable timeline outlined above in our Shipping Times.